Terms of Use

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Effective Date: July 30, 2026

These Terms of Use (the "Terms") are an agreement between you and the Mayura entity providing the applicable Offering: Mayura AI™, Inc., a Delaware Corporation, for the Site and the Software; Mayura LLC, a Washington limited liability company, for the Professional Services (each, "Company," "we," or "us"). They govern three distinct things, defined in Section 1: the Site, the Professional Services, and the Software (together, the "Offerings"). Each Section below names the Offerings it governs. By using an Offering, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Offerings.

  1. Scope & Definitions
    • Site. mayura.ai and our related web properties, including informational pages, contact and inquiry forms, and any account or sign-in surface we may offer in the future. We operate the Site.
    • Professional Services. Advisory, engineering, and implementation engagements that we perform for you under a separate written agreement or statement of work.
    • Software. The Mayura software licensed to you, which you install, configure, and operate on hardware you control. We do not host the Software and we do not operate it for you. It runs in your environment, under your administration, and it does not send us the content it processes.
    • How to read these Terms. A clause that governs the Site does not govern your deployment of the Software, and a clause that governs the Software does not govern your use of the Site. Where a Section names more than one Offering, it applies to each of them separately.
    • Order of precedence. These Terms, together with the Privacy Policy and Acceptable Use Policy, govern the Offerings, and serve as the license for the Software unless a separate license agreement, order form, or statement of work applies. Where such a document exists, it controls for the Offering it covers wherever it conflicts with these Terms. These Terms govern the Site in all cases.
  2. Eligibility & Accounts (Site; Professional Services)
    • You must be 18 or older to use the Site or to engage us for Professional Services.
    • If we offer an account on the Site and you create one, you must provide accurate information and keep your credentials confidential. You are responsible for all activity under that account.
    • Any accounts, users, and credentials inside a deployment of the Software are created and administered by you. We do not issue, hold, or manage them.
  3. Acceptable Use
    • Site and Professional Services. You agree not to:
      • Break any law, infringe anyone's rights, or violate these Terms.
      • Submit or share content that is illegal, harmful, abusive, deceptive, or that violates others' privacy or intellectual property.
      • Attempt to access the Site or related systems without authorization, probe or scan for vulnerabilities, or interfere with operation (e.g., rate-limit abuse, denial-of-service, or automated scraping we have not permitted).
      • Sensitive data: Do not submit Social Security numbers, financial account numbers, precise geolocation of minors, protected health information, biometric identifiers, or other highly sensitive personal data to the Site or to us during an engagement unless you have all legally required rights and consents and a separate written agreement with us permitting such use.
    • Software. Your license is subject to the following limits:
      • Do not use the Software to break any law or infringe anyone's rights.
      • Do not reverse-engineer, decompile, or disassemble the Software except as applicable law expressly allows, and do not use the Software or its documentation to build a product or service that replicates the Software or its interfaces.
      • Do not remove or circumvent license controls, and do not redistribute, resell, or provide the Software to third parties as a service unless your license agreement permits it.
      • Because the Software runs on your hardware and processes your data there, what you choose to process in it, and what it produces, is your decision and your responsibility, including compliance with the laws and obligations that apply to you.
    • All Offerings. Do not use any Offering in high-risk contexts where errors could lead to death, personal injury, or significant property or environmental damage (e.g., medical diagnosis or treatment, emergency response, aviation, nuclear). The Software is not designed, tested, or licensed for those uses.
    • Our Acceptable Use Policy states these limits in more detail and explains the remedies available for each Offering.
  4. Your Content; Inputs & Outputs
    • Ownership. As between you and us, you own your content, including the inputs your deployment of the Software processes and the outputs it produces.
    • License to Operate the Site and Deliver Engagements. You grant us a worldwide, non-exclusive license to host, process, transmit, and display the content you submit through the Site, or provide to us during Professional Services, only as needed to respond to you, to deliver and secure those Offerings, to comply with law, and to prevent abuse.
    • Software Content. The Software processes your content on your hardware. We do not receive, host, transmit, or store that content, so no license to it is needed and none is granted. If you choose to share materials with us during a support request or an engagement, that sharing covers only what you send us, and it is governed by the license above and by the applicable agreement.
    • AI Model Training. We do not sell your data. We do not use your content to train AI models. We do not develop or train models of our own: the Software runs models you select and configure, and it does not transmit your content to us.
    • Similarity of Outputs. Generative systems can produce similar outputs for different users. We do not guarantee the uniqueness of outputs.
    • Your Responsibilities. You are responsible for your content and for obtaining all necessary rights and permissions to use it with the Offerings.
  5. Third-Party Services & Providers
    • Site and Professional Services. We rely on third-party providers, such as website hosting, analytics, and email delivery, to operate the Site and to run our business, and we may use tooling of that kind in the course of an engagement. The categories of provider that may handle information we hold are described in our Privacy Policy.
    • Software. The Software runs on your hardware. No Mayura subprocessor receives, processes, or stores the content your deployment handles, because that content never reaches us.
    • Integrations you choose. If you configure the Software to use a third-party service, such as a cloud model provider or a destination for outbound reports, that is a direct relationship between you and that provider, governed by their terms and billed by them. Your use of any third-party products or integrations is governed by their terms; we are not responsible for third-party services we do not control.
  6. Confidentiality & Privacy
    • We will implement reasonable technical and organizational measures designed to protect the confidential information we actually hold, which is what you submit through the Site, what you send us in correspondence, and the materials you provide to us during Professional Services.
    • You operate and secure your deployment of the Software, including its hardware, network, operating system, access control, backups, and model configuration. We have no access to it and cannot monitor, administer, or secure it on your behalf.
    • Our Privacy Policy explains what we collect and how we use personal data. By using the Site, you also agree to the Privacy Policy.
  7. Intellectual Property (All Offerings)
    • We (and our licensors) own the Site, the Software, and their documentation. These Terms do not transfer ownership of our IP. Your rights in the Software are only those granted by these Terms or, where one exists, your license agreement or order form.
    • You grant us a royalty-free, worldwide license to use feedback you provide to improve our Offerings.
  8. Beta Features (All Offerings)
    • We may offer features or releases identified as alpha, beta, preview, or experimental. Those features are provided as-is and may be changed or discontinued at any time.
  9. Disclaimers (All Offerings)
    • The Offerings, including any AI-generated outputs produced by the Software, are provided "AS IS" and "AS AVAILABLE". We make no warranties (express, implied, or statutory), including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement. The Offerings do not provide legal, medical, financial, or other professional advice; you are solely responsible for evaluating outputs and for your decisions based on them.
  10. Limitation of Liability (All Offerings)
    • To the maximum extent permitted by law:
      • Indirect Damages. We will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility.
      • Cap. Our total liability for all claims arising out of or relating to the Offerings is limited to the amount you paid us for the Offering giving rise to the claim in the 12 months before the event giving rise to the claim.
      • Carve-outs. These limits do not exclude liability for fraud, intentional misconduct, or to the extent liability cannot be limited under applicable law.
  11. Indemnification (All Offerings)
    • You will defend and indemnify us (and our directors, officers, employees, and agents) from and against third-party claims, damages, and expenses (including reasonable attorneys' fees) arising from your content or your use of the Offerings in violation of these Terms or applicable law.
  12. Suspension & Termination
    • Site. We may restrict, suspend, or terminate your access to the Site or to any account on it if you materially breach these Terms, create a security risk, or if continued access could cause us legal or regulatory exposure.
    • Professional Services. Either party may end an engagement as its agreement or statement of work provides.
    • Software. We may terminate the license for material breach of these Terms or of your license agreement. On termination you must stop using the Software and remove it from your systems. We cannot and do not remotely disable, monitor, or reach into a deployment running on your hardware; our remedies for the Software are contractual.
    • What you keep at exit. When a license expires or an engagement ends, your data, your knowledge base, and your hardware remain yours. Everything the Software has processed and accumulated lives on your infrastructure in exportable form, and nothing in these Terms limits your right to retain, export, or migrate it.
    • You may stop using any Offering at any time.
  13. Changes to the Offerings and to These Terms
    • We may modify the Site and these Terms from time to time. If we make material changes to the Terms, we will notify you (e.g., by email or by posting on the Site). Changes are effective on posting or as stated in the notice. If you continue using an Offering after changes take effect, you accept the updated Terms.
    • Releases of the Software are versioned, and updating a deployment you operate is your decision. Use of the Software, in any version, requires a current, valid license; when your license expires or is terminated, the right to use the Software ends as described in Section 12.
  14. Governing Law & Venue (Washington)
    • These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws rules. The exclusive venue for disputes arising out of or relating to these Terms or the Offerings is the state or federal courts located in King County, Washington, and you and we consent to personal jurisdiction there.
  15. Washington-Specific Notices (Plain-English)
    • This Section highlights obligations that may apply to you if you handle certain types of data using the Offerings. It is not legal advice.
  16. Export & Sanctions (All Offerings)
    • You must comply with U.S. export control and sanctions laws. You may not use, receive, or deploy any Offering in embargoed countries or for prohibited purposes.
  17. Miscellaneous
    • These Terms (and any order form, license agreement, or separate written agreement) are the entire agreement between you and us regarding the Offerings. If there is a conflict between these Terms and an order form, license agreement, or separate agreement, that document controls. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remain in effect. Failure to enforce is not a waiver. Legal notices to Mayura AI™, Inc. or to Mayura LLC must be sent to: 4500 9th Ave NE, Suite 300, Seattle, WA 98105, or .

Contact

Mayura AI™, Inc. and Mayura LLC
4500 9th Ave NE, Suite 300
Seattle, WA 98105

Last updated: July 30, 2026